Moline, Illinois - A Passageways Portal Hotbed!
The City of Moline, Illinois is located in the heart of the Midwest, nestled between the banks of the Mississippi and Rock River in Rock Island County, Illinois. Home to 43,768 people, Moline is a relatively small town - with a thirst for Passageways intranet portal! With the signing of Deere Employees CU ($324 million in assets), Passageways now has three customers in Moline - DHCU ($346 million in assets) and IH Mississippi Valley CU round out the list.
IH Mississippi Valley CU was the first of the three to join Passageways in October of 2003, becoming Passageways' first external customer! Making sure that first customer had an outstanding experience with us (as we do with every customer) has benefited us, as they have been a great reference for a number of potential customers, especially DHCU and Deere Employees CU.
Special thanks goes out to IH Mississippi Valley CU for taking a chance with Passageways 5 and a half years ago!
Passageways firmly believes in the Net Promoter Score (NPS) methodology. One of the prime tenets of NPS is the benefit you reap from making customers into promoters. Passageways has consistently ranked high on our annual NPS surveys. The reason why we all believe in this is evident right here in Moline!
What has happened in Moline has happened before. Bethpage CU, Bellco CU and OTS portals' were all purchased within 12 months of each other by consulting with the OTS team which is a Tech CUSO on OSI platform.
Passageways penetration in Hawaii has a very similar story. Two credit unions, Aloha Pacific FCU and HawaiiUSA CU, worked closely together on their portal projects and both decided on Passageways. Recently, California Coast CU merged with First Future CU and both credit unions had Passageways as their portal platform and this made their integration plans simpler.
And of course, when Summit CU merged with Great Wisconsin CU, they had the choice between Passageways (Summit's old provider)and Sharepoint (Great Wisconsin's old provider). The decision was made to give up on Sharepoint for a Passageways portal as the future portal platform at the merged entity!
Many such stories...same idea!
Ben Prickel,
Marketing Associate