Page views decrease every day. What used to be an 85% participation rate is now less than 10%. Nobody knows what's up to date or what is even relevant. Your intranet is dead. Sorry for your loss.
Mid-Hudson Valley FCU had an intranet like that once. It was static, centralized, and hard to modify. But their team knew that a solid intranet portal is the backbone of a successful financial enterprise, so they couldn't just throw their hands up and abandon it.
They converted it into a Passageways portal in 2005. Things improved significantly and content management now became decentralized. Then again, like all well-used portals, there was a lot of room for re-organization. They went to PowWow 2008, the annual client conference for Passageways. They learned how others were increasing productivity and designing new layouts. They came back and ran a usability study and started from scratch to implement some of the take aways. Now they are planing for Passageways P4 Framework to run their portal content. Each step along the journey has moved their portal to decentralization and customization.
Peggy VanWagenen and Tammy Holmes of Mid-Hudson Valley FCU will be presenting a webinar on "Ground Zero to P4 Relaunch" on August 19th at 2:00pm EDT. You will see firsthand how the MHV team are revitalizing their old intranet with sound strategy and creativity. Now they are re-launching their on the P4 platform, establishing a truly organized information portal. Mid-Hudson Valley earned a 2008 Passageways Best Practices Award through their visually-pleasing and creative strategies, so this should be the ultimate example on how to relaunch your portal.
Mid-Hudson Valley Federal Credit Union is a full-service financial institution serving over 49,000 members. Headquartered in Kingston, NY, MHV operates ten branches in the surrounding community. Widely recognized for its charitable initiatives in the community, MHV has continued to proudly serve its members since 1963.
Peggy VanWagenen is MHV's Corporate Trainer, with ten years previous experience in sales prior to starting with MHV as a teller. She has held the position of Loan Documentation Specialist, Loan Officer, HR Training Co-Ordinator and now Corporate Trainer. Received MHV's Chairman's Award for Talent in the 3rd quarter of 2006. Top Performance, Availability, Leadership, Energy, New Vision & Teamwork.
Tammy Holmes is MHV's Marketing Research Analyst / Project Manager. She has been with the credit union for about 10 years and has worn several hats in the marketing department, including some creative and web design. When the portal was introduced, she & Peggy were trained and took "ownership" of what became affectionately called "Inside Scoop."
And don't feel sad for your old intranet. It's in a better place. It IS a better place.